FAQ - Frequently Asked Questions

1. Where do you ship from?

We work with reliable international suppliers and fulfillment partners located in the US and Asia. Your order will be shipped from the warehouse closest to your delivery address whenever possible.

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2. How long does shipping take?

Delivery time depends on your location:

*USA: 7–15 business days
*Canada: 10–20 business days
*Europe: 10–20 business days
*Other countries: 10–25 business days

We always provide tracking numbers for your convenience.

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3. How can I track my order?

Once your order is shipped, we will email you a tracking number. You can track your package directly on the carrier’s website.

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4. I need to change or cancel my order. What do I do?

Please contact us within 12 hours after placing the order: at activehabitshop@outlook.com